As with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible.
The terms and conditions apply to the use of the fathomdiving.com website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
fathomdiving.com is the website of Fathom Outdoors Ltd, Pelagic House, Flightway, Dunkeswell, Honiton, Devon, EX14 4RB. Registered VAT number 586 3057 18. The following terms and conditions will apply between you and Fathom Outdoors Ltd, when you buy an item from fathomdiving.com. The terms do not affect your statutory rights.
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
If you to choose to pay by PayPal, you can either:
All PayPal orders are charged when we despatch your items.
We offer a no quibble returns policy, meaning you can return your purchase within 14 days of the day after receipt of your order for a full refund. Please complete the Returns Form and include it with your returned item, this helps us to process your return quickly. The product must be in its original packing including any labels/tags, it must be unused and in new condition. Please remember, you are responsible for the goods until they are received by us, therefore, we would recommend ensuring it is adequately wrapped to avoid damage in transit, obtaining proof of postage as well as insuring the goods for their full value. We are not responsible for the cost of returning the goods back to us.
If you are in the European Union, in accordance with the Consumer Contracts Regulations, if you cancel your order within fourteen days of the day after receipt of the goods, and you cancel the whole order, we will refund standard postage and packing costs you paid (if any) as part of that order. If you paid for a premium or express delivery service, we will only refund the cost of standard delivery. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Consumer Contracts Regulations or, if you only cancel part of your order.
Custom made or customised items are not included in our returns and refund policy and therefore will not be accepted for a refund. This includes any Dry Suits which are non-standard, have had extras fitted or had alterations as requested by you, including non-standard boot or sock sizes fitted.
Simply complete our Returns Form and include it with your returned goods. Your refund will be processed as soon as possible, however, please allow up to 14 days during busy periods.
All rights, including copyright, in the content of the fathomdiving.com web pages are owned or controlled by Fathom Outdoors Ltd. In accessing fathomdiving.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the fathomdiving.com web pages for any other purpose whatsoever without the prior written permission of Fathom Outdoors Ltd.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Fathom Outdoors Ltd products are those stated on the Fathom material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Fathom Outdoors Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Photographs you post
Copyright and Third Party Rights
If you wish to make a complaint regarding a photograph i.e. that it is objectionable, in breach of copyright or otherwise in breach of these Rules then please contact us at firstname.lastname@example.org. If a formal complaint is made against you, we reserve the right to refuse to further posts from you. While fathomdiving.com has control over its own gallery, where a photograph is posted on third party sites (eg social media) it may be out of Fathom Outdoors Ltd control whether or not it can require the removal of a photograph. In such cases, you will need to contact the third party website directly.
Photographs posted to this site are those of the individual and in no way represent the views of Fathom Outdoors Ltd. We reserve the right to remove any photograph for any reason whatsoever in our sole discretion.
Method – Hashtag use (#fathomdiving, #fathomoutdoors, #fathom, #findyourfreedom or any other hashtags that relate to the Fathom brand) on Instagram.
Users can tag a photo of themselves with one of our brands on Facebook or Instagram simply by tagging us @fathomdiving
This use of the hashtags will pull images in to our approval tool and images that abide to the brand guidelines may be published on the site. If published, their social handle will become their username and their profile photo will be made public. Visitors will be able to click on the profile image or username to be taken to view the users’ social account.